Service Provider Coordinator [CUSTOMER CARE MANAGEMENT dept.) | posizione internazionale

bonprix

  • Valdengo, Biella
  • Tempo indeterminato
  • Full time
  • 2 mesi fa
International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!TASKTogether with the team, you will:🛠 develop and manage efficiently a service provider landscape with standardized contracts and procedures🌍 support significantly the creation of a standardized partner network that is
  • flexible in offering different locations and languages
  • scalable to handle varying volumes
📊 manage and monitor tender processes on a regular basis🔧 drive process improvement by simplification and standardization.ENVIRONMENTAs a key player in our international CCM matrix organization, you will:✅ define standardized contracts and establish a target process to set requirements for the service providers🧩 play a vital role in shaping our international service structure and future strategies🤝 collaborate closely with colleagues from France, Germany, Italy, and Poland💼 work alongside accounting, controlling, and purchasing teams on cost monitoring and tender processesEXPERIENCE & SKILLS
  • solid experience in international partner management.
  • confident in negotiations and skilled at working with external service providers.
  • know how to manage the interplay of goal achievement and cost efficiency on an international level.
  • English minimum B2 level
  • strong negotiation and stakeholder management skills.
  • analytical and cost management skills.
  • experienced and enjoy working in an intercultural team setup
  • thrive to work in a highpaced, sometimes stressful, and changing environment.
  • be able to deal with conflicts in a positive and constructive way
WHY JOIN US?
  • 💬 Have a passion for Customer Service
  • 🚀 Be part of a major transformation journey and influence change from the inside
  • 🌟 Enjoy flat hierarchies, an open culture, and an international work environment
  • 🚀 At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do".
Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution!📩 Apply now (fill in the form in English - indicating the desired RAL € - and attach CV in English)📧 Any questions?Have we sparked your interest? Then please get in touch with your contact person in the HR department: Julia Berndt (Julia.berndt2@bonprix.net)INFO UTILI:📍 Sede di lavoro per le persone residenti in Italia: : Via Adua 33, Valdengo (Biella) [NB: non servita da mezzi pubblici – è necessaria l’auto]🏠 Ibrido: ibrida (da valutare rientri settimanali o mensili in base a distanza km- no 100% full remote)🕒 Orario: full-time 40h settimanali (lunedì-venerdì)📅 Contratto: tempo indeterminato | CCNL Commercio💰Livello e RAL: mi spiace non indicare dettagli specifici in merito, ma Casa Madre preferisce che questi aspetti vengano discussi direttamente durante il processo di selezioneZusatzleistungen: bonpRist - Ristorante interno aziendale (tariffa agevolata)

bonprix