PROCESS COORDINATOR CUSTOMER CARE MANAGEMENT | posizione internazionale [sede Italiana: Valdengo (BI)]

bonprix

  • Valdengo, Biella
  • Tempo indeterminato
  • Full time
  • 29 giorni fa
International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!TASKS📝 analyze existing processes within Customer Care Management📝 identify areas for improvement based on:
  • efficiency
  • customer needs
  • cost optimization
📝 standardize processes and systems internationally📝 design and introduce new processes and systems📝 prepare, interpret, and present analytical results with impact evaluations (e.g., customer benefits, cost savings)📝 coordinate priorities for process changes and optimization initiatives📝 document processes and create relevant test casesINFO UTILI PER CANDIDATI RESIDENTI IN ITALIA:📍 Sede di lavoro: Via Adua 33, Valdengo (Biella) [NB: non servita da mezzi pubblici – è necessaria l’auto]🏠 Ibrido: ibrida (da valutare rientri settimanali o mensili in base a distanza km - no 100% full remote)🕒 Orario: full-time 40h settimanali (lunedì-venerdì)📅 Contratto: tempo indeterminato | CCNL Commercio💰RAL: 31-36KEXPERIENCE & SKILLS💼 solid experience with process management and optimization methodologies💼 familiarity with customer service operations💼 ability to use KPIs for process analysis💼 previous experience in process documentation🌟 English minimum B2 level🌟 strong customer orientation🌟 strong analytical and technical mindset🌟 team-oriented with excellent conceptual and problem-solving skills🌟enjoy working in intercultural teams🌟 comfortable in fast-paced, dynamic environmentsENVIRONMENTAs a key player in our international CCM matrix organization, you will:🌍 work in a International matrix organization collaborating closely with Colleagues from:
  • 🇫🇷 France
  • 🇩🇪 Germany
  • 🇮🇹 Italy
  • 🇵🇱 Poland
🌍 help help shape the international CCM with the responsibility to improve the customer journey, with a conscious balance between
  • process quality
  • costs
  • impact on customers
WHY JOIN US?
  • 💬 Have a passion for Customer Service
  • 🚀 Be part of a major transformation journey and influence change from the inside
  • 🌟 Enjoy flat hierarchies, an open culture, and an international work environment
  • 🚀 At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do".
Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution!📩 Apply now (fill in the form in English - indicating the desired RAL € - and attach CV in English)📧 Any questions? Ilaria Fey (ilaria.fey@bonprixitalia.net)Benefit: bonpRist - Ristorante interno aziendale (tariffa agevolata)

bonprix