PROCESS MANAGER CUSTOMER CARE MANAGEMENT | posizione internazionale

bonprix

  • Valdengo, Biella
  • Tempo indeterminato
  • Full time
  • 1 mese fa
International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!TASKS🛠️ develop and implement international process management standards🛠️ optimize procedures🛠️ validate business cases to improve customer satisfaction as well as in-house and service provider quality🛠️ establish process control🛠️ define KPIs🛠️ integrate the "voice of the customer"INFO UTILI PER CANDIDATI RESIDENTI IN ITALIA:📍 Sede di lavoro: Via Adua 33, Valdengo (Biella) [NB: non servita da mezzi pubblici – è necessaria l’auto]🏠 Ibrido: ibrida (da valutare rientri settimanali o mensili in base a distanza km- no 100% full remote)🕒 Orario: full-time 40h settimanali (lunedì-venerdì)📅 Contratto: tempo indeterminato | CCNL Commercio💰RAL: 36-45KEXPERIENCE & SKILLS💼 proficient in process management and optimization methods💼 familiar with customer care processes💼 strong understanding of KPIs and interdependencies💼 skilled in root cause analysis and deriving improvement options🌟 English minimum B2 level🌟 entrepreneurial mindset🌟 holistic thinking🌟 solution-focused team player with a stong quality&customers focus🌟 experienced and enjoy working in an intercultural team setup🌟 thrive to work in a highpaced, sometimes stressful, and changing environmentENVIRONMENTAs a key player in our international CCM matrix organization, you will:🌍 work in a International matrix organization collaborating closely with Colleagues from:
  • 🇫🇷 France
  • 🇩🇪 Germany
  • 🇮🇹 Italy
  • 🇵🇱 Poland
🌍 have an important impact on our international process standards while keeping a balance between:
  • process quality
  • costs
WHY JOIN US?
  • 💬 Have a passion for Customer Service
  • 🚀 Be part of a major transformation journey and influence change from the inside
  • 🌟 Enjoy flat hierarchies, an open culture, and an international work environment
  • 🚀 At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do".
Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution!📩 Apply now (fill in the form in English - indicating the desired RAL € - and attach CV in English)📧 Any questions? Ilaria Fey (ilaria.fey@bonprixitalia.net)Benefit: bonpRist - Ristorante interno aziendale (tariffa agevolata)

bonprix