Restaurant Manager
- Milano
- Tempo indeterminato
- Full time
Coordinate with the kitchen staff to ensure timely and accurate preparation and delivery of food orders, maintaining high standards of quality and presentation.
Oversee dining room setup and ambiance, including table settings, decor, and lighting, to create a welcoming and elegant atmosphere, based on club standard.
Help manage inventory, including ordering, receiving, and stock control, to minimize waste and optimize profitability.
Monitor and manage reservation systems to optimize seating arrangements and accommodate member preferences and special requests.
Handle guest inquiries, concerns, and feedback promptly and professionally, ensuring a positive resolution and maintaining strong relationships with members.
Maintain cleanliness and organization of the dining area, including regular inspections and coordination with cleaning supervisor.
Ensure compliance with health, safety, and sanitation regulations, as well as liquor licensing laws, in coordination with relevant departments.
Monitor financial performance, analyze sales data, and implement strategies to increase revenue and profitability while controlling costs.
Plan and execute special events, private dining experiences, and themed nights to enhance the club's offerings and attract new members.
Foster a positive and collaborative work environment, promoting teamwork, communication, and professional development among staff.
Manage other activities relating to or resulting from what is indicated in the previous points.Key Competencies:Required Education and Experience:
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Proven experience (5+ years) in a supervisory or managerial role in a high-end restaurant or luxury hospitality environment.
International management experience across elite markets (Europe, UAE, UK) with cultural adaptability and adherence to global service standards of excellence.
Fluency in Italian and English; additional languages are an asset.General Knowledge and Technical Skills:Demonstrated expertise in fine dining service standards, including wine service, tableside etiquette, and guest relations, with a strong focus on implementing elevated service protocols aligned with international luxury brands.
Proven ability to implement advanced digital solutions—POS systems, high-end CRM platforms, bespoke online reservation software - to optimise operational efficiency and enhance guest experience.
Strong commercial acumen with proven proficiency in P&L management, cost control, and revenue growth strategies, consistently driving improved profitability, operational efficiency, and alignment of F&B performance with brand and financial objectives
Decisive and inspiring leader with a transformational management approach focused on motivating and mentoring cross-functional and diverse teams, while fostering accountability to drive high performance in fast-paced, service-intensive environments.
Committed to fostering a positive, empowered workplace culture focused on excellence and continuous improvement
Excellent interpersonal and communication skills; with the ability to engage effectively with guests, members, and teams.
Embodiment of authentic, high-touch hospitality with a keen ability to anticipate guest needs and deliver memorable dining experiences tailored to discerning clientele.
Skilled it handling guest concerns with discretion and diplomacy, committed to fostering lasting client loyalty in competitive, experience-driven market
Strong attention to detail and the ability to manage multiple tasks efficiently and simultaneously.Personal Attributes:
Genuine passion for hospitality and delivering exceptional guest experiences.
Professional appearance and demeanor, combined with a warm, approachable, guest-centric attitude.
Strong problem-solving abilities
Integrity, discretion, and professionalism when handling sensitive information or high-profile clientele
Adaptive mindset with openness to innovation, continuous improvement, and change.
Flexibility to work evenings and weekends as required by operational needs.We offer a competitive salary commensurate with experience and qualifications, along with a comprehensive benefits package including health insurance, retirement savings plan, and paid time off. This is an exciting opportunity to join our team at The Wilde Club in the hospitality sector. If you are passionate about delivering exceptional service and contributing to our vibrant atmosphere, we encourage you to apply. We look forward to reviewing your application! Thank you.