
Customer Success Consultant (Consumer Insights Ad Hoc Research)
- Milano
- Tempo indeterminato
- Full time
- Manage clients and projects from proposal to final results' presentation.
- Play the key role in the delivery of projects including questionnaire design, sample definition, analytical plan and report, supported by the more junior members of the team.
- Cooperate with all the company functions (Operations, Sales, Data scientists, etc.) to get the project executed with proper timing and high-quality deliverables.
- Conduct verbal presentations of key findings to the client (also in English).
- Connect the dots: linking insights from various studies into cohesive meta-analytical perspectives.
- Daily contact with clients, understanding needs and getting needed information, proactively identifying opportunities to share with the Sales team.
- Degree (preferably Sociology, Statistics of even Economics).
- Around 7 years as a quantitative Market Researcher in a Research Agency (preferably with Brand & Communication expertise).
- Italian native, Fluent in written and spoken English.
- Good planning, organizational, analytical and project skills.
- Good communication skills.
- Ability to organize and manage research projects, meeting deadlines and budgets.
- Ability to interpret data.
- Full proficiency in PowerPoint & Excel (medium).
- Knowledge of advanced statistics (multivariate analysis, data processing).
- Eagerness to learn, an open mindset, team spirit, and an entrepreneurial attitude.
- Problem solver, creative and can-do attitude with a mindset aimed at solidarity and teamwork.
- Strong desire to grow and help others to further develop.
- Work in a dynamic environment engaging with local and global companies.
- Hybrid work options.
- Internal trainings will be provided together with detailed onboarding agenda.
- Access to learning platforms.
- Staff and team events.
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)