Front Office Agent

• Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.
• Welcome and manage all walk-in guests efficiently and professionally.
• Support the Supervisors and Managers with administrative tasks as required
• Run operational reports and promptly communicate any discrepancies to relevant departments
• Stay up to date with expected arrivals and departures to ensure seamless guest experiences
• Maintain positive guest and colleague interactions, fostering a collaborative work environment
• Build and maintain strong guest relationships to enhance their stay
• Collaborate effectively with other departments in the spirit of teamwork
• Prepare daily, weekly, and monthly reports, including storage control reports
• Uphold and promote Armani’s Values and Culture Characteristics
• Ensure punctuality and adherence to hotel service standards at all times
• Handle guest inquiries both in person and over the phone with professionalism
• Respond appropriately to emergencies and follow hotel safety procedures
• Manage incoming and outgoing calls, including local, national, and international calls
• Process guest payments and maintain accurate cash handling procedures
• Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.

Armani Hotel Milano