Change & Engagement Manager

Generali

  • Milano
  • Tempo indeterminato
  • Full time
  • 1 mese fa
For the Central Team of Generali Global Corporate & Commercial (GC&C), we are looking for a Change & Engagement Manager to join our Operations & IT department. In this role, you will lead the Change & Adoption stream within our Operational Excellence framework, driving engagement and transformation across key areas: Process Review & Reengineering; Platform Consolidation; Data Management and Change & Adoption.Acting as a strategic connector across IT, Core Platforms (including AI), Data, HR, and Business Functions, you will ensure that change initiatives are clearly communicated, consistently adopted, and effectively monitored, to ensure alignment with our strategic goals.Key responsibilities:
  • Leading the Change & Adoption Pillar of the Operational Excellence strategy, ensuring alignment across all transformation streams
  • Designing and executing change management strategies that support process, platform, and data transformation initiatives
  • Collaborating with IT teams (including Release, Problem, and Service Management) to ensure change initiatives are ITIL-aligned and operationally sound
  • Coordinating with HR to leverage the internal training platform for upskilling and change readiness
  • Partnering with Internal Communications to ensure messaging is clear, branded, and consistent across all channels
  • Engaging with business stakeholders across a highly federated and sometimes siloed environment to drive awareness, understanding, and adoption of change
  • Collaborating with Global platform teams/champions to align change initiatives with platform strategy and data model evolution
  • Supporting the adoption and awareness of AI tools, including AI/Selfhelp and GenAI Strategy, as part of transformation efforts
  • Acting as a trusted advisor to senior leaders, providing insights and guidance on change impacts and stakeholder engagement
  • Promoting a culture of continuous improvement, cross-functional collaboration, and proactive engagement across all levels of the organization
Required Qualifications & Experience
  • At least 5 years of experience in change management, communications, and IT within a complex, multinational environment
  • Strong understanding of ITIL frameworks and how they intersect with change and release processes
  • Demonstrated ability to work independently while influencing cross-functional teams through dotted-line relationships
  • Experience working with HR, internal communications, and business functions to drive adoption and engagement
  • Familiarity with training platforms, digital adoption tools, and stakeholder engagement strategies
Preferred Certifications
  • ITIL Foundation or higher
  • PROSCI, PMP, or equivalent change management certification
Key Competencies
  • Strong interpersonal and stakeholder management skills
  • Empathetic communication with persuasive impact
  • Excellent written and verbal communication skills
  • Strategic thinker with hands-on execution capability
  • Comfortable in navigating ambiguity and driving clarity in complex environments
  • Stakeholder Management
  • Strong communication, public speaking and storytelling skills
  • Must be fluent in English (C1 Level), additional languages are an advantage (Italian, French, Spanish)

Generali