Arrivals & Departures Manager (Global Sporting Event) - Italian & English Speaking

The iLUKA Collective

  • Milano
  • Contratto
  • Full time
  • 9 giorni fa
The Arrivals and Departure Manager will be responsible for managing all airport operations for arriving and departing guests during the event ensuring every guest is personally met and welcomed by the airport team and assisted with their onward transportation.This is a contract position starting in December 2025 and ending in March 2026. We are only able to consider candidates who live or have accommodation in MilanKey Responsibilities:
  • Planning and organisation of airport procedures and systems
  • Guest Handling - planning and controlling systems and service
  • Communication - ensure excellent communication to team, guests & client
  • Management of iLUKA airport team
  • Develop a full knowledge & understanding of airport & airline procedures and operations
  • Ensure a full working knowledge of airport systems
  • Develop effective communication procedures with iLUKA airport team
  • Develop and maintain efficient system for distribution of all daily reports
  • Create onsite training programme for airport team and drivers
  • Produce an airport operation manual for training and reference purposes
  • Establish luggage labelling and tracking system
  • Ensure airport team is fully conversant with all aspects of airport operations including: airport layouts, international & domestic terminals, arrival & departure areas, airport parking zones, sponsor parking zones, minivan & other vehicle parking, coach call up procedures, luggage handling procedures, delayed flight procedures, accident or emergency, incident response procedures
  • Liaise with transport team to ensure efficient call up, departure/arrival procedures are in place and fully understood by transport and airport teams
  • Implement a control & check system to monitor guest arrivals
  • Ensure all guests are personally met and welcomed
  • Ensure clear guidelines for handling of delayed arrivals or departures
  • Develop effective luggage labelling and distribution system (for arriving and departing guests)
  • Establish friendly professional working rapport between airport team & all key supplier
  • Manage team to ensure they are fully briefed & immaculately presented
  • Develop communication processes to ensure effective communication between airport team and other iLUKA teams
  • Develop and implement training of all airport procedures to relevant iLUKA team members
  • Fully brief airport team on responsibilities and operations
  • Ensure team receive accurate daily reports
  • Monitor and manage team appearance and levels of service
  • Develop and brief team on operational rotas/hours of working
This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the business, as necessary.Skills, Knowledge and Expertise:
  • Fluent in English and Italian
  • Experience of aviation & airport operations
  • Large scale event experience
  • Ability to lead & motivate a team to deliver outstanding customer service at all times
  • Demonstrate excellent communication skills to liaise with all relevant internal & external customers to build rapport, goodwill and co-operation
  • Excellent IT skills, Excel, Word, PowerPoint - confident using different platforms and devices
Attributes:
  • High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
  • Flexible, enthusiastic, confident, outgoing
  • Willing to roll sleeves up and get involved
  • Passionate about sport, hospitality and delivery
  • Able to work in a calm, kind and professional manner in a pressured environment
  • Ability to prioritise a demanding workload

The iLUKA Collective