Food and Beverage Manager (Global Sporting Event) - Italian & English Speaking
The iLUKA Collective
- Milano
- Contratto
- Full time
- Develop a clear understanding of the daily F&B programme schedule and content
- Build strong working relationships with the venue staff, including chefs to ensure a solid understanding of iLUKA' s requirements
- Manage the hospitality team onsite and all elements of F&B within the programme
- Work collaboratively with the iLUKA Overlay Team to ensure all Hospitality spaces are presented immaculately at all times
- Oversee set-up of all F&B Hospitality areas/functions with Overlay Team
- Develop event running schedules for all relevant venues
- Design and manage effective people-flow systems at each venue
- Review and understand all F&B procedures for dealing with all possible circumstances, including additional guests, changes to table plans and schedule changes
- Liaise with all relevant venue teams and manage on site quality control of all F&B elements, ensuring guests receive a high level of service at all times
- Liaise with venue teams to ensure all relevant Health & Safety policies are implemented and adhered to
- Liaise with operational teams to develop communications plans and procedures for advancing and hosting/staffing at each venue
- Liaise with Guest Communications Team to ensure each lounge, venue & restaurant is prepared for guest numbers and any special requirements
- Daily reconciliation of guest attendance at each venue
- First point of contact for Hospitality Teams for any F&B related issues
- Fluent in English and Italian
- Excellent organisational skills
- Quality service orientated with a “Can Do” attitude
- Food & Beverage Management experience
- Previous experience of event hospitality
- Strong time management skills with ability to meet strict deadlines
- Excellent client and supplier liaison skills
- Methodical, accurate and an eye for detail
- Ability to delegate effectively and a willingness to lead by example
- Excellent IT skills, especially Excel & PowerPoint
- Ability to multi-task and meet strict deadlines
- Flexible approach to working hours and ability to adapt to a dynamic environment
- High Level understanding of what constitutes excellent customer service
- Able to build rapport at all levels
- Proactive, positive approach to all tasks and a high degree of reliability
- Ability to work in a calm, professional manner
- Ability to lead, train and motivate staff to deliver exemplary service
- High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
- Flexible, enthusiastic, confident, outgoing
- Willing to roll sleeves up and get involved
- Passionate about sport, hospitality and delivery
- Able to work in a calm, kind and professional manner in a pressured environment
- Ability to prioritise a demanding workload