Service Manager
GEA
- Modena
- Tempo indeterminato
- Full time
- Formulating and advancing a strong service strategy within the Italian territory.
- Managing the internal team made up by five service support engineers and two herd specialists and the external business partner network.
- Develop service skills for both business partners and the internal team.
- Working closely with the Project Manager with the aim to deliver an excellent level of customer satisfaction.
- Organizing the service team to optimize the second level AMS support and introducing the first level AMS support according to the overall strategy.
- In the next future, functional coordination of service technicians belonging to potential own Dairy Centers
- Close contact with the Headquarter in Bonen to support GEA Academy activities in Italy and sharing knowledge.
- Responsible for managing potential technical issues at farm level.
- Contribution to the optimization and rationalization of the stock level
- Close collaboration with Service Sales to contribute to the growth of the Aftermarket sector.
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