Customer Success Manager, Autodesk Forma - Italy

Milano
Tempo indeterminato
Full time

17 giorni fa

Job Requisition ID #26WD95548Customer Success Manager, Autodesk Forma - ItalyPosition OverviewWe are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.Reporting to the Manager of Forma Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in Italy. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Forma (Autodesk Construction Cloud) platform and documenting value delivered.ResponsibilitiesBe accountable for the relationship health of a selected portfolio of accountsDevelop Customer Success Plans, with documented value deliveredImprove Autodesk Forma Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in useMitigate any churn risk and guide expansion discussionsBecome an expert in our Autodesk Forma Platform, in current functionality and roadmapMinimum Qualifications5+ years’ experience in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction TechnologyAutodesk Forma Platform or similar CDE and Construction/Project Management solutions knowledgeExperience communicating the value of technology and its features to customersItalian language proficiency at a professional level (written and spoken)Ability to travel when requiredExperience in building face-to-face relationships with customersAbout YouYou are passionate about digitisation and progress in the construction industryYou are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board roomYou have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investmentConfidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussionsExcited by technology and happy to get into the product detail#LI-FB1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:Are you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site).

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