MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.Do you recognize yourself? Then come work with us and be part of MSC’s family!To continue our growth, we are hiring new talents. We are now looking for a Technical Leader to join our Dynamics 365 team to lead it in the development and implementation of a large-scale Customer Service solution. The scope of this position is for a Technical Leader with deep interest for the business and high attention to detail in designing for performance, monitoring, scalability, and maintainability, with a focus on the team management and growth of our talents.Key responsibilities- Responsible for the solution’s adherence to the technical architecture design including datamodeling, data integration, tool configuration, customizations, and Business Continuity.- Work in collaboration with the Solution Architect to define the technical landscape (fromDEV to PROD), to design and ensure the solution’s security, the business continuity planand an efficient deployment pipeline.- Provide strategies, roadmaps and lead the technical initiatives.- Lead the development team and deliver high-quality solutions within the given deadlines.- Work with Product Owner/Business Analysts to understand functional requirements andinteract with other cross-functional teams to develop, test, and release new features.- Participate and/or lead stakeholder brainstorming, discovery, planning, and design sessionsfor technical parts.- Act as Dynamics CRM Expert mentoring other members of the team on technical topics.- Ensure the solution is implemented having high-availability, scalability, performance, andsecurity as an integral part of it right from the start.- Lead and/or contribute to technical design sessions.- Responsible of the adherence to development best practice, and of the technical Quality ofthe solution code.- Works collaboratively with team members to troubleshoot and solve Dynamics 365operations and maintenance issues.- Act as an innovator to create new solutions with his out-of-the-box thinking abilities.Qualifications and experience- Certified Dynamics 365 + Power Platform Solution Architect Expert.- Good knowledge of Microsoft Dynamics 365 CRM/CE/Customer Service.- Minimum 3 years’ experience implementing and supporting large D365 Enterpriseenvironment.- Hands-on experience with high-end CRM implementation projects.- Experience with overall software engineering best practices and products lifecycle.- Power Platform experience.- Knowledge of Omnichannel and Power Virtual Agent.- Cloud platforms experience (MS Azure preferably).- Experience with centralized logging platforms (AppInsights, Splunk, etc).- Agile and Scrum experience.- Perfect command of English, written and spoken.What we offerWe offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.