Customer Technical Support Coordinator - Italy

Danaher

  • Cassina de' Pecchi, Milano
  • Tempo indeterminato
  • Full time
  • 2 giorni fa
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.The Customer Technical Support Coordinator for Beckman Coulter Diagnostics is responsible coordinating the dispatching of service technicians, managing logistics, and ensuring timely and efficient service delivery to our customers.This position is part of the Customer Care Organisation located in Italy and will be onsite. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.You will be a part of the Customer Technical Support Organisation and report to the Italy Customer Support Manager responsible for managing all elements of the call centre and subsequent field resource activities to meet customers expectations. If you thrive in a fast paced role and want to work to build a world-class service organization—read on.In this role, you will have the opportunity to:
  • Prioritize and schedule/ dispatch field service resources based on availability, skill set, and geographic location.
  • Coordinate the transportation and delivery of diagnostic equipment and parts to service locations in line with established processes ensuring that all necessary tools, parts, and documentation are available for service technicians before dispatch.
  • Maintain clear and effective communication with managers, service technicians, customers, and internal departments.
The essential requirements of the job include:
  • High school diploma or equivalent; a degree in Logistics, Business Administration, or a related field is preferred.
  • Minimum of 2-3 years of experience in a dispatching, logistics, or customer service role, preferably within the diagnostics or healthcare industry.
  • Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously
It would be a plus if you:
  • Speak European languages, at least Italian and English plus another
  • This role will be an onsite role
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit .

Danaher