Services Manager Subs

Milano
Tempo indeterminato
Full time

2 mesi fa

Our CompanyTechnogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!Your RoleIf you have a solid managerial background in Services and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym's goals is "Satisfying 100% of our customers and end-users." Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere.We are looking for a Services Manager who will manage the local Service business based on After Sales, Remarketing and Financial Services bundling.In this role, you will work closely with the HQ Matrix Director and play a crucial role in ensuring excellent technical support/maintenance services and achieving customer satisfaction beyond all expectations.Your Impact

Take charge of the overall customer experience related to services
Oversee the excellent execution of all service activities
Rollout the menu of after sales products and correct pricing to achieve the desired profitability
Take on P&L responsibility for margins
Oversee local parts logistics and warehousing
Ensure the overall transfer to Technogym HQ of data and information on feedback from the market and performance-related topics
Ensure the use of corporate processes and systems in the subsidiary
Carry out local continuous improvement
Interact with the various HQ functions: Quality, Legal, Management Control, etc.
Carry out After Sales Maintenance and repair activity
Oversee Service Contract After Sales Business
Carry out remarketing activity
Mitigate Country Trading Risk
Ensure Customer Satisfaction
Solution Bundle hardware, software and services into a monthly rate using Financial Services
Act as a catalyst for change in moving the whole organization from selling hardware at a price to selling a monthly subscription

About YouIdeally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are good at working in a team and inspiring and driving competent teams.What you should bring:

Graduate level education: ideally Engineering or Business Studies
10 years' experience in a structured environment with a clear growth path
Primary competence in after sales service at customer sites
Experience in solution selling bundling and monthly rates
Clear leadership traits
Repair business expertise and good knowledge of the after-sales market
Fluency in English

Technogym is an Equal Opportunities EmployerWe are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

Technogym

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