Booking Agent

LVGH Srl - Luxury Hospitality Management

  • Cortina d'Ampezzo, Belluno
  • Tempo determinato
  • Full time
  • 7 giorni fa
Booking Agent - Le Graal Cortina 5-Star Luxury Hotel, Cortina d’Ampezzo, Italy
Location: Cortina d’Ampezzo, Italy
Employment Type: Full-Time
Department: Reservations / Front Office
Reports To: Front Office ManagerThe Hotel
Following two years of extensive renovation, the historic Albergo Italia reopens under the new name Le Graal Cortina, part of the luxury collection “Le Graal.”
This 5-star luxury hotel, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic, and spontaneous service. The goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience-from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.Role Overview
We are seeking a detail-oriented and guest-focused Booking Agent to join our esteemed 5-star luxury hotel in the heart of the Dolomites. The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled guest experiences, and a keen eye for detail. As a Booking Agent, you will be the first point of contact for our guests, ensuring their reservations are handled with the utmost professionalism and care. As this is a new opening, a key responsibility will be the configuration of the property management system.
Key Responsibilities
  • Reservation Management: Handle incoming reservation inquiries via phone, email, and online platforms, providing accurate information on room availability, rates, packages, and amenities.
  • Booking Processing: Accurately input reservation details into the hotel’s Property Management System (PMS), ensuring all guest information, preferences, and special requests are correctly recorded.
  • Guest Assistance: Assist guests with modifications, cancellations, and special requests, ensuring a seamless and personalized booking experience.
  • Upselling and Promotion: Identify opportunities to upsell room categories, packages, and hotel services to enhance guest satisfaction and maximize revenue.
  • Communication: Collaborate with the Front Office, Housekeeping, and Sales departments to coordinate room assignments and special requests, ensuring a cohesive guest experience.
  • Problem Resolution: Address and resolve any issues or discrepancies related to reservations promptly and professionally.
  • Reporting: Maintain accurate records of reservation activities and generate reports as needed for management analysis.
Qualifications
  • Previous experience in reservations or front office role within a 5 stars luxury hotel
  • Proficiency in hotel reservation systems (e.g., Opera PMS) and familiarity with online booking platforms. Mandatory knowledge of the SynXis reservation system.
  • Excellent communication skills in English and Italian; additional languages are a plus.
  • Strong organizational skills and attention to detail.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer
  • 12 months temporary contract with a competitive salary.
  • Exclusive, dynamic, and international working environment.
  • Professional growth opportunities and continuous training.
  • Company benefits.
  • Meals and accommodation provided for non-residents
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L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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