EMEA Sales Operations and Support Manager

• Lead annual sales planning, including quota setting, territory alignment, sales coverage modelling, and resource allocation.
• Provide sales input to the monthly Demand Review and collaborate within the Integrated Business Planning (IBP/SIOP) process, with emphasis on brand transitions, new product introductions, and promotions.
• Deliver timely, accurate sales forecasts and pipeline analytics to support executive decision‑

• Define, implement, and continuously improve scalable sales processes aligned to the buyer journey and commercial strategy; establish and monitor KPIs for productivity, funnel conversion, and process compliance.
• Oversee Salesforce administration and optimization; manage the business analyst function for user management, data integrity, reporting, and dashboarding.
• Partner with IT and Finance to integrate and leverage SAP in support of sales operations (e.g., order management, inventory visibility).

• Build and lead a high‑performing Sales Operations team (analytics, systems, process enablement).
• Develop and maintain reporting tools and executive dashboards (e.g., Power BI) to provide actionable insights on pipeline health, forecasting, win/loss, and account trends.
• Identify data‑driven opportunities to improve productivity, win rates, and customer retention.

• Design, model, administer, and communicate annual variable compensation plans for the North America Sales team in partnership with Sales Leadership, Finance, and HR; directly supervise an analyst responsible for reporting and commissions.
• Ensure incentive programs are competitive, performance‑driven, and aligned with organizational goals; track performance against plans and report to Sales and Senior Leaders.

• Oversee deployment and adoption of sales tools, technologies, and automation platforms; evaluate new solutions that enhance productivity and customer engagement.
• Coordinate onboarding, training, and reinforcement for Salesforce, Power BI, and reporting bestpractices.

• Serve as the Sales Operations liaison between Sales and Marketing & Commercial Excellence, Supply Chain/Operations, Finance, IT, HR, Customer Service, and SBUs/Solutions Management.
• Lead initiatives in customer segmentation, sales coverage optimization, and strategic projects that improve profitability and performance.

• Create and maintain SOPs for Sales Operations; drive process standardization and compliance.
• Collaborate across functions to identify and implement continuous improvement opportunities using Lean principles.

• 10+ years of field sales and/or sales operations experience (Cosumer, Pharma, medical device or B2B distribution/manufacturing preferred); experience supporting large, matrixed sales organizations.
• Expertise with CRM (Salesforce), SAP‑ERP, and Microsoft Office; advanced Excel and PowerPoint required
• Experience with consultative selling, development of sales business plans, and use of sales KPIs from CRM, SAP, dealer/distributor and customer inputs.
• Experience across direct and distribution‑based sales channels; strong customer service and collaboration skills; passion for continuous improvement.

• Strong quantitative, analytical, and financial acumen with the ability to translate data into strategy and action.
• Proven ability to manage complex cross‑functional initiatives; excellent leadership, communication, and stakeholder management skills.
• Customer Orientation; Results Focus; Steward of the Brand; Adaptability/Flexibility; Creativity/Innovation.
• Initiative; Decision Making/Judgment; Manage by Influence; Strong Collaboration & Interpersonal Skills; Team Orientation.
• Job Knowledge; Listening Skills; Personal Organization; Self‑Development; Self‑Awareness; Sense of Urgency; Cost Control.
• Leads with commercial acumen and operational discipline; creates clarity from complexity; influences senior leaders through data and insights; elevates sales effectiveness via systems, process, and strategic alignment.

Michael Page