Customer Service Intern
- Sesto San Giovanni, Milano
- Formazione
- Full time
Accept ClosePress Tab to Move to Skip to Content LinkSearch by KeywordSearch by LocationSelect how often (in days) to receive an alert:Create Alert×Select how often (in days) to receive an alert:Apply nowStartPlease wait...Customer Service InternDate: Aug 21, 2025Location:Sesto San Giovanni, Milan, ITAdditional Location:Function: Logistics & Customer ServiceSeniority Level: InternshipEmployment type:Workplace Type: HybridCompany: Davide Campari Milano N.V.Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.General Description of the Role
The Customer Service Intern will support the order process from receipt to shipment to the final customer. The candidate will proactively identify customer needs and turn problems into positive customer experiences by leveraging internal functions and support the Customer Service Team Leader in developing and improving customer service processes.Key Responsibilities and ActivitiesAs Customer Service Intern you will support the Manager in the following activities:
- acting as the point of contact for a selected portfolio of customers and logistics service providers
- entering and modifying customer orders and sample orders in sap
- handling complaints and returns, including managing requests
- monitoring deliveries and checking invoices
- verifying product availability and stock levels
- interaction with internal and external customers, both by phone and electronically according to communication procedures.
- participating in continuous improvement of processes and structures with a focus on customer needs
- achieving the team's qualitative and quantitative objectives (e.g., otif)
- reporting activities
- Interest in customer service and logistics.
- Good knowledge of MS Office, proficiency in Excel.
- Familiarity with SAP
- Fluent in Italian, good knowledge of English.
- Customer service orientation
- Problem-solving attitude
- Excellent verbal and written communication skills
- Listening skills
- Attention to detail and precision
- Initiative and proactivity
- Passion and integrity
- Excellent interpersonal skills