Junior Computer User Support Specialist

SOS International

  • Vicenza
  • Tempo indeterminato
  • Full time
  • 17 giorni fa
Overview:**CONTINGENT UPON CONTRACT AWARD**SOSi is seeking a highly qualified Junior Help Desk Specialist to support US Army requirements in the Europe & Africa Area of Responsibility (AOR). Responsibilities:
  • Provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP).
  • Deliver end user and common device support for enterprise IT help desk services that include coordinating with the Army Enterprise Service Desk (AESD).
  • Support ticket creation if the end user is unable to perform this function.
  • Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker.
  • Provide telephonic support when VIPs are traveling.
Qualifications:
  • Bachelor’s degree or AA with 2+ years of experience, or high school with 4 years of relevant experience.
  • An active Top Secret / SCI security clearance.
  • DOD Cyber Work Force (DCWF) 411 Certs: Security+ Network+ or A+ or equivalent.
  • Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
  • Ability to effectively communicate with internal and external stakeholders.
  • Ability to follow processes, procedures, and direction to support client needs.
Working Conditions:
  • Normal office conditions with potential to perform duties in deployed locations.
  • Core hours of operation are Monday through Friday, 0600 – 1700
  • May be requested to work evenings and weekends to meet program and contract needs.
  • It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

SOS International