DODO CRM & Clienteling (Curricular Internship)
Dodo S.r.l.
- Milano
- Contratto
- Full time
We are looking for CRM& Clienteling InternJob DescriptionYou will join the CRM & Clienteling team supporting the execution of DoDo’s client‑centric strategies. This role offers exposure to CRM analytics, clienteling processes, newsletter operations, and cross-functional coordination with brand, commercial teams and external partners.In this strategic role, you will be responsible for:
​1\. Tracking, Monitoring & Reporting
- Support regular monitoring of CRM KPIs, segmentation performance, and clienteling activity.
- Assist in consolidating weekly and monthly reports and extracting insights to support decision‑making.
- Contribute to the analysis of campaign results, CRM KPIs, and actionable takeaways for key markets.
- Support the management of the O2O/O2M calendar, ensuring timely preparation and alignment of materials.
- Coordinate with external agencies and suppliers for asset delivery, layout checks, translations, and approvals.
- Gather and consolidate feedback from internal stakeholders to refine future communications.
- Assist in building high-quality, brand‑aligned presentations for internal meetings, reporting sessions, and management updates.
- Help transform data and qualitative inputs into clear, visual, and strategic storytelling.
- Support the daily management of the Salesforce clienteling app, used by retail teams to drive personalized client interactions.
- Assist with:
- Data checks, contact updates, and accuracy controls.
- Monitoring clienteling KPIs tracked through the Salesforce environment.
- Uploading or validating clienteling assets (scripts, actions, templates).
- Collecting store feedback on usability, performance, and needed improvements.
- Collaborate with the retail teams to ensure proper adoption across stores and alignment with global guidelines.
- Help troubleshoot operational issues by liaising with internal stakeholders and external partners when needed.
- How a luxury brand designs and executes CRM and clienteling strategies.
- Hands‑on experience with Salesforce‑based clienteling tools and CRM reporting.
- Cross-functional collaboration with Brand, Retail, E‑commerce, and agencies.
- Effective communication through clear data visualization and storytelling.
- Best practices in newsletter operations, content coordination, and clienteling strategies
- Currently studying Marketing, Economics, Communication, or a related field.
- Professional experience gained in the role, preferably within high-end jewelry/accessories Brands (internship experience considered)
- Strong analytical mindset, with attention to detail and a proactive attitude.
- Proficient in Excel and PowerPoint; experience with CRM platforms (Salesforce) is a plus.
- Highly organized, able to manage multiple tasks and deadlines.
- Team player with great communicational skills
- Excellent spoken and written English and Italian
- Passionate about luxury, customer experience, and data‑driven engagement.