Receptionist (Part time)

• Provide a welcoming and professional customer experience, delivering a seamless customer journey.
• Ensure all visitors and colleagues are signed in as specified by the Property procedures
• Ensure that clients are escorted to their hosts in a timely manner
• The Front of House area is maintained to an excellent standard reporting any failures on the Help desk system.
• Oversee the meeting room booking process ensuring the rooms are adequately stocked with Pens/Pencils/Papers.
• Communicate any key visitors or events to the Workplace Regional Supervisor
• Assist with preparation of meeting rooms for Meetings and Events, ensuring all catering and refreshments are in the relevant room on time
• Ensure Meeting Rooms are left tidy and clean for next meeting
• Liaise with the Hospitality provider to ensure that catering is arranged and delivered as required
• Deliver Customer Care training when required
• Ensure that reception operating procedures are in place and up to date
• Comply with Health, Safety and Environmental policies
• Achieve the highest standards of quality, service and presentation of the business. Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately
• Create a one team culture sharing best practice and attending regular 10 at 10 meetings.
• Manage/liaise with Building contractors and issues and or/work being carried out within the building
• Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with regards Health & Safety, Security measures
• Provide visitor passes for visitors and contractors
• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business

• Addresses issues/queries quickly and accurately.
• Makes informed decisions and takes responsibility for outcomes.
• Supports colleagues in meeting the client’s needs.
• Good understanding of H&S and risk awareness.
• Forecasts and evaluates commercial and financial risks together with the identification of procedures to avoid or minimize their impact.

• Solid educational background
• Customer service background essential
• Knowledge of Facilities Management processes preferable
• IT Skills, Outlook, Excel, Word.

• Be able to perform in a fast-paced environment
• Experience in a customer facing environment would be essential
• Multi-site experience preferred
• Key base experience is customer focus and empathy
• Good administrative and organisational skills.
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• Team player – Ability to work alone or as part of a team
• IT literate – Excel to at least intermediate level
• Ability to prioritise workload and manage change effectively
• Attention to detail

Cushman & Wakefield