Customer Quality Leader
- Lodi Vecchio, Lodi
- Tempo indeterminato
- Full time
- Advice on choosing the product, based on the customer's needs
- Analysis of data and requirements required by the market.
- Activities for the development of potential technical specifications, in relation to the pricing and contractual requirements required and/or foreseen by the market.
- Management and interpretation of the requirements requested by customers, to understand and anticipate their needs.
- Identification and resolution of complaints received from the market, recommending corrective actions to prevent them from occurring in the future.
- Investigation of new applications or product improvements in relation to market demands.
- Management of internal alignment activities between the technical requirements required by the market with the technical specifications of the products.
- Constant updating on the products offered by competitors and related business intelligence activities.
- Coordination of prototyping activities, in relation to the times and requests imposed by customers.
- Management of the allocation of approved exempted material
- Outstanding communication skills, both verbal and written, with the ability to interact effectively with clients and internal stakeholders
- Proficiency in creating and maintaining technical documentation and reports
- Strong customer service orientation with a focus on client satisfaction
- In-depth understanding of technical service processes and industry best practices
- Knowledge of relevant industry standards and regulations
- Ability to work efficiently in a fast-paced, dynamic environment
- Proficiency in English.