Italian Speaking Customer Service for Food Delivery Platform - Work In Greece

Mercier Consultancy Visualizza tutti gli annunci

  • Milano
  • 15.000-18.000 € all'anno
  • Tempo indeterminato
  • Full time
  • 2 mesi fa
  • Candidati facilmente
Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives for a renowned Food Delivery Platform, with the chance to work in the vibrant environment of Greece. This role is ideal for individuals who have a passion for food and excellent customer service skills. As a representative, you will assist customers in Italian, helping them navigate the platform and addressing their inquiries effectively.Key Responsibilities
  • Manage customer inquiries related to food delivery orders, account management, and payment issues via phone, email, and chat in Italian.
  • Provide clear and detailed information about menu selections, pricing, and promotions.
  • Assist customers with troubleshooting delivery issues and ensuring timely resolutions.
  • Address customer complaints and queries promptly, ensuring high levels of customer satisfaction.
  • Document all customer interactions accurately in the CRM system for efficient tracking and follow-up.
  • Collaborate with internal teams to improve service delivery and enhance customer experience.
  • Stay informed about food trends and promotions to provide relevant assistance and recommendations.
Requirements
  • Fluency in Italian (both written and spoken) is essential; English proficiency is a plus.
  • Previous experience in customer service, preferably in the food delivery or hospitality industry.
  • Strong communication skills with a customer-oriented and friendly approach.
  • Problem-solving abilities to effectively address customer inquiries and complaints.
  • Excellent organizational skills to manage multiple tasks in a fast-paced environment.
  • Familiarity with food delivery platforms and customer service software is desirable.
  • Willingness to work flexible hours, including weekends and holidays as necessary.
  • Relocation to Greece is required for this position.
Benefits * Competitive Monthly Salary
  • 2 Extra Salaries Per Year
  • Fully Paid Relocation Package
  • Fully Paid Training
  • Health Insurance
  • And Much More...

Mercier Consultancy