Your life on board:As the Assistant Tour Manager on our vessels, you鈥檒l play a key role in overseeing shore excursion operations. You鈥檒l work closely with the Tour Manager to ensure top-notch excursion quality and guest satisfaction, all while adhering to company standards. Your efforts will help create memorable experiences for our guests!Demonstrate your passion:路 You鈥檒l oversee and boost sales, proposing innovative ideas to enhance revenue in line with company targets.路 You鈥檒l keep shore excursion selections updated and be well-versed in the products to ensure guest satisfaction and meet revenue goals.路 You鈥檒l manage guest queues, addressing any requests or inquiries promptly.路 You鈥檒l join guests on tours, promoting upcoming ports and excursions, and assist with translations as needed to provide excellent service and engage all guests.路 You鈥檒l handle accounts, complete reports, and organize tour tickets to support the Tour Manager.Getting Things Right:路 You鈥檒l assist the Tour Manager in overseeing personnel duties, ensuring team members understand their tasks and targets, and providing training and suggestions per company procedures.路 You鈥檒l oversee setting up all sales channels, including ITV, new totems, and interactive kiosks, ensuring they operate smoothly and efficiently.路 You鈥檒l assist the Tour Manager in handling complaints, aiming to deliver quick and effective solutions that enhance guest satisfaction.路 You鈥檒l supervise transfers, embarkation, and disembarkation processes, ensuring they are conducted safely and efficiently to assist guests.Safety First:路 You will lead a safety-focused work environment, ensuring commitment to our Hess management system and fostering a culture of mutual responsibility.What makes you unique:路 You hold a Secondary school Diploma or, preferable, a degree in tourism or languages路 You have a proven track in Sales or Tour Operator路 You have previous onboard experience in the same role路 You bring experience in staff management and supervision路 You master English and Italian language, and you speak fluently a third language among French, German, Spanish, Portuguese, Chinese路 You have a good command in MS Office Package (Excel, Word, PPT)Why Costa:Welcome to a world of extraordinary adventures as a Costa crew member! We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you.Diversity and Inclusion:Costa is like a world within a world. This is a place where you will always be supported, respected, and valued. We are an extraordinary melting pot of diverse backgrounds, experiences, ages, and cultures. Each of us brings unique insights and perspectives. Costa is a global community where everyone belongs.Take your career to the next level. Bring your ambitions to life.Join us and discover our ocean of possibilities!Contract type: Collective Bargaining Agreement (CCL) signed in 2020 and updated in 2023, fixed-term, full-timeEstimated time to cover the position: 2 monthsTime required to submit the application: 3 minutesPlease attach your CV in English or Italian, in PDF or Word formatMore info? Click here Welcome to Costa Crociere Career - Costa Crociere Careers.
