In the role of Front Desk Agent at Villa Sant'Andrea, a Belmond Hotel, you will be at the heart of the guest experience. You will be an essential part of our Front Office team, managing all aspects of the guest's stay from check-in to check-out, handling inquiries, and ensuring a seamless and personalized service. If you are a polished communicator with a passion for hospitality, this is your moment.Primary Responsibilities Include
Performing all check-in and check-out procedures efficiently and courteously.
Managing guest reservations and room allocations.
Answering hotel telephones and responding to guest inquiries via email and in person.
Handling guest payments and managing cash floats accurately.
Providing comprehensive information about hotel services, Taormina, and local attractions.
Resolving guest issues or complaints promptly and professionally.
Liaising with other departments to fulfil guest requests.
RequirementsWhat You Bring:
Previous experience as a Front Desk Agent in a 5-star luxury hotel.
Proficiency with hotel management systems (HMS) and Microsoft Excel.
Excellent communication and interpersonal skills.
A polished, professional appearance and demeanour.
Strong problem-solving abilities and grace under pressure.
Fluent in Italian and English (both written and spoken).
BenefitsAt Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Training and development opportunities;
Corporate Welfare provided during the opening of the hotel;
Meals provided when on-duty;
All uniforms and dry-cleaning during the opening of the hotel;
Team social events;
Accommodation maybe provided upon request;
Time off: Enjoy 2 days off per week;
Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.ABOUT USWith balconies full of geraniums and subtropical gardens that border an exclusive Sicilian beach – Villa Sant’Andrea, a Belmond Hotel feels like a private home nestled in Taormina Mare. At the acclaimed restaurant, freshly caught fish and decadent desserts are enhanced by stunning sea views. Guests can relax in the heated infinity pool, wellness centre and stylish beach cabanas.The Belmond & LVMH FamilyVilla Sant'Andrea is proud to be part of LVMH and the global collection of iconic hotels, trains, and river cruises of Belmond, all developing exceptional experiences worldwide. By joining us, you become part of a global family of hotels rich in history and stunning destinations, where our people are the heart of the Belmond experience.
