"The resource will refer directly to the Plant Quality Manager and will join us in Bosconero valves plant The position will be responsible for planning, coordinating and supervising all the customer quality related activities, acting as the customer representative in the organization. " "* Provide general Customer Support (process, product, quality) Proactively work with customer and plant to anticipate and address problems and issues before they escalate Maintain customer relationships by frequently proactively visiting all customer facilities in regional European area. Support CRR reviews and work on improving Customer Relationships Support Plant requested changes (SREA, PTR, etc..) Support New Product Launch (primary support plant) Provide Warranty Analysis Feedback and organize collection of warranty parts Perform reactive customer complaint support (first 8 hours) Initially analyze parts and assess situations pertinent to the resolution of the customer concern Support European Vehicle plants during implementation of containment, corrective and preventative activities based on customer complaints Support non EMEAVG with customer base in EMEA Develop and maintain quarterly a customer contact list, name, title, phone numbers, and next level supervisor Participate in Fresh Eye Audits (FEA) to improve overall quality in plants and support locations" Master degree in Mechanical Engineer or equivalent 1-2 year in Automotive Original Equipment Manufacturer (OEM) or Tier 1 experience in Manufacturing, Quality or Engineering Knowledge of IATF 16949 and Problem Solving tools and methods
