Junior Consumer Service Specialist (Internship)

Elica

  • Fabriano, Ancona
  • Formazione
  • Full time
  • 1 mese fa
Our expertise has led us to revolutionise the traditional image of kitchen hoods. We have transformed them from simple accessories into unique design items capable of improving the quality of life of those who choose our products. We have managed this because the Elica Group is now in a class of its own in the market thanks to its experience, attention to design, refinement in the use of materials and its interest in state-of-the-art technologies that guarantee maximum efficiency and energy savings. The Company has been active since the 1970s under the chairmanship of Francesco Casoli. Over 3000 employees play their part in helping us produce about 17 million items a year between hoods and electric motors. Our production platform centres around five countries including Italy, Poland, Mexico, India and China and makes us the outright leaders in the world in the sector of hoods and among the leaders in Europe in the design, production and distribution of electric motors for hoods and heating system boilers.We are currently in the process of recruiting a candidate to cover a position of Junior Consumer Service Specialist (Internship).THE IMPACTS/He support the management of complex customer issues and complaints from end clients.MAIN ACTIVITIES AND ACCOUNTABILITIES
  • Manage complex issues related to consumers and key clients
  • Engage relevant stakeholders to handle claims in the best interest of the Company
  • Collaborate with the Press & Communication department in managing claims received via social media
  • Minimum requirement: High school diploma; a university degree is considered a plus
  • Previous curricular internship or thesis experience will be considered an asset
  • Strong proficiency in Microsoft Office suite
  • Professional working proficiency in both Italian and English is essential
  • Key soft skills: effective communication, problem solving, organizational abilities, empathy, patience, teamwork, and proactivity

Elica