Application Support Engineer, PCB/Data Management - EDA - Milan, Italy
- Milano
- Tempo indeterminato
- Full time
- Proactively assist customers to become productive with Xpedition and its related tools.
- Help customers achieve project deadlines by providing support by phone, electronic means or on-site.
- Engage with existing customers to understand and provide guidance for their PCB design methodology.
- Assist account teams with struggling customers to overcome challenges.
- Interface with customers and Electronic Board Systems engineering and provide feedback in both directions.
- Regularly participate in meetings and conference calls with customers, both internal and external.
- Work as part of the account team to develop solutions for customer issues and take an active role in communicating these solutions to the customer.
- Capture knowledge for web-based support systems in the form of articles, white papers, and videos.
- Provide proactive customer feedback into product marketing and engineering to drive improvement and future evolution of the product line.
- Actively participate in marketing and sales activities such as workshops, seminars, etc.
- Provide first line support for all tools in the Xpedition tool suite.
- Broad knowledge in electrical system design.
- Detailed understanding of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium or similar.
- Self-motivated with the ability to work independently but collaboratively and to thrive in a fast-paced and evolving product and technical environment.
- Ability to build strong rapport and credibility with customers' organizations while maintaining an internal network of contacts.
- Manage multiple tasks and customer issues concurrently.
- Strong technical communication skills and presentation skills.
- Willingness and ability to travel.
- Proficiency in English, preferred also in Italian.
- Detailed knowledge of the Siemens Xpedition Enterprise and EDM tool suite.
- Familiarity with scripting languages such as Python and C#.
- Strong project management and communication skills - both written and verbal. Prior project management experience is a plus.
- Proficiency in other languages common in the EU.
- Role will be hybrid with some flexibility in location.
- Will support discussions in various time zones, so virtual meetings outside of home time zone will sometimes be necessary.