Customer Experience Specialist
Italdesign
- Torino
- Tempo indeterminato
- Full time
- Definition ad development of Customer experience activities;
- Knowledge and autonomous management of different project methodologies:
- Depending on the method, the following additional specific requirements may apply:
- Track and solve issues through various phases and travel to customer sites to agreed Project content.
- At least 2 years of work experience in the UX research;
- Experience in ergonomics definition and validation in transportation fields;
- Experience on concept phase process and milestones;
- High level experience in management survey Data;
- High level skills in Excel Data management;
- High level skills in analytics tools;
- Ability to prepare presentations with Microsoft Power Point;
- Knowledge of Office Suite;
- Problem solving and decision making;
- Experience in managing high level of interfunctional development and reporting to senior management;
- Ability to work in team and Public Speaking;
- Technical presentation and goal-oriented;
- Development of the customer-centric perspective according to ISO 9241-210;
- SPSS experience;
- Certification CPUE-FL issued by the institution GASQ, or certification CPUX-F issued by the institution UXQB (UXQCC can be the general name of both certifications for Usability Engineering and User Experience).