Quotation Engineer Service
- Trezzano sul Naviglio, Milano
- Tempo indeterminato
- Full time
The Sales Support Service is responsible for maximizing customer and order acquisition in line with company strategy with an overall responsibility for managing the day-to-day operation of the quotation process from initial contact to Project Fulfillment handover in addition to technical issue resolution for internal/external customersResponsibilities:
- Ensures all incoming inquiries are qualified, assessed, prioritized, and scheduled, customer dates are achieved, and Customer/SE is updated on any changes or alternatives to their expectations
- Ensures all solutions and services are selected & quoted to an optimum and competitive standard
- Ensures all incoming orders are technically validated and handed over to the administrative team in an acceptable time frame
- Ensures pricing and margins are in full compliance with required authorizations
- Adds value wherever possible, suggesting solutions and up-selling range of products & services
- Ensures close communication/liaison with sales engineers on all quotations
- Identifies & generates potential sales opportunities with existing and new customers, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction
- Presents the proposal to the customer & follows up
- Develops, evaluates, and discusses possible solutions with customer and sales engineer
- Continuously assesses need and trains team on processes & tools updates
- Encourages customer growth and loyalty to the company through continuous support and customer service.
- Performs accordingly to company strategy in terms of vertical markets, product mix and selling level
- Prepares reports as and when needed
- Actively participates in teamwork for various projects
- Helps keep customer data base updated
- Implements local business standards
First professional experiences (1-2 yrs), preferable
Should have knowledge of the fundamental concepts of heating, ventilating, air conditioning & HVAC systems, preferable
Willing to increase technical knowledge and available to travel, occasionally
Computer skills: Essential MS Office (Word, Excel, PowerPoint);
Languages: Italian, good in English.
Communication skills and ability to cooperate with different groups (e.g. customers, clients, etc.)
Sales & Customer oriented skills. Working within the team.
Detailed oriented & very well organized.What We Offer:
- Competitive compensation package
- Career growth: Join a global leader in sustainable HVAC solutions and leverage numerous opportunities for professional development.
- Training and learning: Engage in The Academy's dedicated learning paths, covering both technical and soft skills, alongside a variety of online training courses and live events hosted by industry experts
- Support and wellbeing: Benefit from our Career Navigator program, English language training with EF, and an employee wellbeing program
- Health benefits: Enjoy additional professional and extra-professional insurance coverage and medical coverage.
- Meal vouchers: Receive meal vouchers to enhance your work-life balance.
- Hybrid work arrangement