Chargeback Specialist - Barcelona

Milano
Tempo indeterminato
Full time

15 giorni fa

Chargeback SpecialistPlease note that this opportunity requires relocation to our Barcelona office.About SatispaySatispay was born to revolutionise everyday payments - making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.If you're looking for more than just your next job - if you want to build something impactful with a talented team - you're in the right place.What you'll be doingAs a Chargeback Specialist, you'll play a key role in managing and resolving complex disputes and chargebacks, ensuring efficient, timely, and fair resolutions while minimising financial exposure. You will report to the Complaints Manager and be a key contributor to protecting customer trust and our financial integrity. Here's what your day-to-day will look like:Handle Complex Disputes and Chargebacks - Manage the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation, response drafting, and escalation through internal and external channels.Perform Deep-Dive Analysis - Analyse dispute and chargeback data to spot root causes, emerging patterns, and process gaps. Translate insights into actionable prevention and recovery steps for the team and management.Contribute to Process Optimisation - Actively identify and propose improvements to existing workflows, SLAs, and quality checks to increase win rates, reduce manual effort, and improve cycle time.Ensure Compliance - Maintain expert-level knowledge of applicable regulations and industry best practices related to chargebacks and consumer protection.Cross-functional Collaboration - Partner with FinCrime, Customer Support, Legal, and Product to provide expert input to prevent chargebacks upstream and elevate customer experience.Tools & Reporting - Expertly use and refine internal tools and reporting to monitor performance, quality, and risk metrics, and help define reporting needs.Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.Who we're looking forWe need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?Experience - 3+ years of experience in chargeback management, payment operations, risk operations, or a similar function within fintech, e-commerce, or financial services.Regulatory Knowledge - Strong knowledge of EU regulations and consumer protection.Dispute Resolution Expertise - Proven understanding of dispute categories, evidencing standards, and resolution pathways across different payment rails and channels.Operational Systems Proficiency - Hands-on experience working with operational platforms and case management systems to file, track, and resolve disputes.Data Analytics - Advanced analytical skills with the ability to interpret data, identify trends, and drive data-informed decisions.Strategic Communication - Excellent communication skills with the ability to explain complex topics clearly to technical and non-technical audiences.Technical Tooling - Proficiency with operational dashboards and CRM or case management tooling.Operational Excellence - High attention to detail, strong organisation, and problem-solving abilities.Collaboration Ability - Work independently and collaboratively in a fast-paced environment.Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.Our benefits & perksWe believe high commitment, effort, and impact deserve to be highly rewarded and supported. That's why we created Satispay CareAbout, our way of making sure you're supported in your well-being, growth, and finances:👨‍👩‍👧 CareAbout health & well-beingUnlimited paid time offPsychological support & mental health webinars with SerenisFlexible hybrid working systemExtended parental leaveChildcare leave📚 CareAbout growth & developmentProfessional development programmesInternal mobility programLanguage classes with PreplyInternal workshops & training💰 CareAbout financial supportStock Option Plan (with additional grants often provided based on performance)International relocation supportCompetitive salaryMeal vouchersEqual-Opportunity EmployerAt Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!Learn more about usCurious if our way of working clicks with yours? Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them .Sounds like your kind of place?
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