Client Advisor - MM6 Spiga
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- Milano
- Tempo indeterminato
- Full time
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.As a Client Advisor, you will be the brand ambassador, representing the essence of the company and delivering exceptional service to our distinguished clientele. This role requires exceptional communication skills, a strong sales mindset, and the ability to foster lasting relationships with clients.Job responsibilities and activitiesDirectly reporting to Store manager, the Client advisor has the following main responsibilities:
- Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
- Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
- Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
- Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
- Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand's image.
- Team Collaboration: Work collaboratively with team members to contribute to the store's overall success and smooth operation.
- Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
- Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.
- You can build long-term, successful relationships with all types of clients around the world.
- You are experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.
- excellent communication.
- You are proactive in driving commercial performance.
- You are skilled at cross-selling across all product categories.
- You are versatile, with a passion for challenges.
- English, Russian and Italian Mandatory