Technical Customer support - Internship

Bosch

  • Cernusco sul Naviglio, Milano
  • Formazione
  • Full time
  • 17 giorni fa
Company DescriptionThe Bosch Group is a leading global supplier of technology and services. It employs roughly 410,000 associates worldwide. The company generated sales of 78.5 billion euros in 2018. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, crossdomain solutions from a single source. The Bosch Group's strategic objective is to create solutions for a connected life.The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant upfront investments in the safeguarding of its future.Welcome to a place where your ideas lead to something big. Welcome to Bosch.As a global partner, Bosch Rexroth supports mechanical and plant engineering challenges around the world with its cutting-edge technology and unique industry knowledge. More than 32,300 employees worldwide work on safe, efficient, intelligent and powerful solutions. For example, they help in the economical production of small batch sizes, or save energy while simultaneously raising productivity. With our cross-technology portfolio, digital services and comprehensive service, we are your partner for machines and plants.Today you can be part of this world. We are looking for great talents and the next one could be YOU.Apply!WE MOVE. YOU WIN.Job DescriptionWe are looking for an intern to join our Customer Care team in our office in Cernusco sul Naviglio (MI).In this role, you will assist with various tasks throughout the sales process, from the initial stages to post-sales support.You will work closely with both internal teams and customers, gaining practical experience in a collaborative environment.What you will do:
  • Pre-Sales Support: Help team and sales colleagues with technical studies and customer assistance during the early sales stages.
  • Pricing Support: Assist in preparing quotes and making sure pricing meets customer needs and company standards.
  • Post-Sales Support: Support customers to ensure a smooth transition after the sale, managing updates and addressing post-sales inquiries and issues.
  • Customer Communication: Help in maintaining customers informed and in good relationships by addressing their needs.
  • Coordination with Plant: Assist in communicating with the production team to make sure products are delivered on time.
  • Data and Reporting: Use Excel to analyze data and help create reports that improve customer support processes.
What we're looking for:
  • Interest in data analysis and proficiency in Excel.
  • Good communication skills and ability to build relationships with customers and colleagues.
QualificationsQualifications:
  • Currently studying or recently graduated in Engineering, Business, Economics or a related field.
  • Comfortable in both English and Italian, written and spoken.
Additional InformationBosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability or any other protected class

Bosch