Arrivals & Departures Stakeholder Services Manager
Milano Cortina 2026
- Milano
- Tempo determinato
- Full time
- NOCs;
- IFs;
- Media, (press, broadcasters).
- IOC, dignitaries and future OCOGs.
- Marketing Partners, host OCOG workforce and fans
- Assisting in create a detailed stakeholder management plan and putting it into practice
- Maintain positive relationships with stakeholders to better identify and address stakeholder concerns
- Create stakeholder presentations, service communication and publication
- Supporting the Stakeholder Services Senior Manager to develop and deliver an End to End Service Delivery Model for the Stakeholders Arrivals & Departures
- Supporting the Arrivals and Departures System Manager in collecting AND Data
- Assist the Senior Manager with team Recruitment, training, objective settings, performance management
- Leading on the AND Policies and Procedures
- Games Time Operations issue resolution
- Experience working at a Major Sports Event in Stakeholder Services or in an Arrivals & Departures role;
- Evidence of the ability to apply a clear, logical, and coherent approach to the analysis of complex issues, as well as the development and implementation of recommendations for the next steps in action;
- Demonstrated ability to work with and influence both internal and external stakeholders, fostering strong working relationships and joint decision-making;
- The ability to proactively contribute to operational discussions and manage challenging situations is essential;
- Demonstrated resilience and proficiency in responding proactively to changes and priorities in a fast-paced environment;
- Skills in Team Management, Operations Management, Team Leadership, Project Planning, and Project Coordination;
- Proven experience in recruiting, training, and managing teams;
- Knowledge and daily use of major office packages, with a strong ability to design and produce business process maps.