Work Flexibility: Field-basedWe are delighted to present a new opportunity to join Stryker as a field service engineer, for the North East region of Italy.Ideal localization: Emilia Romagna (Ferrara), Veneto (Padova).Travels within the North East region will be a regular occurrence.The Field Service Engineer is primarily responsible for maintaining a professional and cost-effective business of repair and preventive maintenance services on Stryker products while ensuring compliance with the manufacturer's quality system and specifications. He/she provides technical assistance and documentation to internal and external customers.You will be working for multiple Stryker customers related products such as Surgical, Head & Neck, Interventional Spine and Endoscopy.Service ResponsibilityRepair and check electronic / mechanical Stryker productsDo annual check and calibration according to MDR on customer siteFulfill Service contracts with planned maintenancesInstallation of Stryker systems on customer site (e.g. Integrated OR)Software & Hardware UpgradesDelivery of technical Training to internal & externalReportingEfficient and thorough documentation of service activities for internal and external referenceScheduling of Customer visits in cooperation with Customer serviceEnsure traceability of all field-based Stryker products through reporting toolsAttend team meetings, deliver presentations to encourage team developmentSales SupportGive technical support to Product Managers and sales staffGive technical support to Customers and Sales DepartmentGive IT support on certain instrumentsEscalade opportunities and issues appropriatelyHead office supportEnsure excellent follow-up on all customer initiated issuesEnsure service provided is invoiced if not under warrantyYour profileEducationEducated to degree level is preferable with experience in at least one of the following:Biomedical, Electrical or Mechanical EngineeringService and maintenance of medical equipmentTechnology SubjectsFluency in both spoken and written English (technical and medical)Fluency in ItalianAdequate IT-knowledge (Microsoft Office, Lotus Notes, Outlook, ERP software, CRM software)Full Driver’s licenseExperienceYou have knowledge in medical electronics, combined with good mechanical skillsYou have knowledge of the hospital environment and health care workIT experience on administrative and technical levelWorking conditionsWork will take place in a varied range of scenarios including the workshop, hospitals, and theatres.Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing StaffTravel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.What we offer you:Company Car. As this is a field-based role with a travel-percentage of 80-90%, you will be provided with a customized company car including fuel card and all services.Stryker Product Training. You will receive specific product training and shadowing opportunity to become successful in this role.Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.Competitive salary. With us, you will receive a competitive salary commensurate with your job.Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.We kindly ask you to apply with your English resume, please note English is our business language. We are unable to process applications in Italian. thank you in advance.Travel Percentage: Up to 100%
