Job DescriptionAre you interested in playing an active role in growing the LEGO® Branded Channel and delivering world-class retail experiences across Europe?We are looking for a dynamic and highly motivated Retail Operations Associate Manager to join the Branded Channel Western Europe team.Please note: This position will be based in our LEGO® Sales Office in Milan, and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered.Core ResponsibilitiesReporting to the Channel Director Branded Channel, you will work hand in hand with Commercial Excellence and Retail teams across LEGO Certified Stores and LEGOLAND Parks in Italy, France, Iberia, Germany, the UK, and Denmark. Your main responsibilities will include:Supporting customer business planning, including commercial cycles and performance reviewsDriving in-store execution excellence across channels, acting as a sparring partner for Trade MarketingPerforming cross-data source analysis to generate actionable insights and support decision-makingContributing to turnover forecasting and monitoring business performanceActing as point of contact for Extended Lines and Licensing topicsLeading and supporting multi-country, cross-channel projects (e.g. staff incentive programs and loyalty)Supporting channel marketing activations, including promotion evaluation and performance trackingCoordinating with global, regional, and local collaborators, ensuring alignment across functions (Marketing, Operations, Commercial)Play your part in our team succeedingThis role offers a unique opportunity to combine analytical thinking with hands-on project management, contributing to high-impact initiatives across multiple markets.You will work closely with cross-functional teams and key collaborators, supporting both strategic decision-making and operational excellence, while helping to create engaging and memorable experiences for LEGO fans.Do you have what it takes?Experience in retail, commercial, or operations roles (preferably in a multi-market environment)Strong analytical and Excel skills (experience with data tools is a plus)Proven ability to analyze product portfolios and conduct competitive benchmarkingStrong analytical skills, combined with curiosity and a proactive approach to turning data into insights and actionsSolid understanding of IP driven businesses and product ecosystemsAbility to work cross-functionally and coordinate with multiple collaborators across different marketsA hands-on approach, with strong problem-solving and prioritization skillsA collaborative teammate who enjoys being actively involved in projects and team activitiesPassion for the LEGO brand and its valuesFluency in English and ItalianApplications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.What’s in it for you?Here is what you can expect:Family Care Leave - We offer enhanced paid leave options for those important times.Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children’s Rights.Just imagine building your dream career.Then make it real.Join the LEGO® team today.
