Product Support Automation Engineer
Sidel
- Parma
- Tempo indeterminato
- Full time
- secure the operational follow up & technical support (on automation side) of all Pal & Depal products throughout the whole life of the machines
- secure that the population of colleagues (mainly FSE, ISM, PM, CCM) in contact with the customer are well supported through email, tickets, telephone and onsite missions
- secure the preparation and the distribution of the appropriate documentation concerning the troubleshooting of automation issues to customers and to FSE and communicate with central product support about identified issues and Non Conformities.
- execute automation RCA following issue resolution process, supporting the consequent plan of recovery and corrective actions while interacting with the other departments
- Master or Bachelor Degree, or equivalent
- English spoken and written a good level of Italian/French an advantage for your best local integration.
- Mechanical skills on Pal/Depal is a plus
- Emergency management skills, ability to interact with other teams, dynamism in managing problems with the right priority
- At least 5 years of technical assistance, field experience or engineering in packaging equipments (automation side)
- Electrical fundaments (safety equipments, sensors, motion, servo drivers, invertersâ¦)
- Knowledge of PLC platform (specific knowledge of Siemens S7 SCL-Graph-Awl, B&R, Rockwell Automation is a plus)
- Knowledge of HMI (specific knowledge of ZenOn, Citec and/or InTouch is a plus) and Motion platforms (specific knowledge of Danfoss, Schneider, B&R is a plus)
- Application of Root Cause analysis methodology for issue resolution
- Good Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.)