Internship - Business Processes Design
Pirelli
- Milano
- Formazione
- Full time
- Supporting the definition and analysis of the processes of services offered to B2B customers (B2B Commerce, B2B CRM);
- Helping with the coordination, support and roll-out training to markets for the release of new tools and features;
- Drafting of requirements for the implementation of new capabilities;
- Supporting the coordination of maintenance activities and process evolution;
- Contributing to oversee the platform standardization process and tools to ensure consistency of data collected by different systems and platforms;
- Reporting and monitoring of KPIs of adoption of instruments released on different markets;
- Supporting the Quality Assurance of implemented processes and tools.
- Master's Degree in Management Engineering, Economics, or related fields.
- Fluency in English (both written and spoken)
- Proficiency in using Microsoft Office, particular PowerPoint and Excel.
- Organization, proactivity and willingness to learn;
- Ability to clearly communicate business needs and requirements both to technical teams and internally to local marketing and/or headquarters;
- Ability to conduct analysis and testing to identify problems in a system and provide solutions;
- Ability to analyze business results and metrics.