Description :At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.Learn more at .What will you be doing?The Account Manager builds solid relationships with and provides support to whole portfolio of Petcare clients. As Petcare Best Practice leader the Senior Manager handles all day-to-day servicing, contributes to revenue goals, and increases Circana penetration and value acknowledgment with key client contacts and is responsible to renew all contracts.The account manager is also part of the team serving one the top client supporting the team director and directly facing the client and accountable for the client’s overall satisfaction.Job Responsibilities
Enhance Circana’s connection with Petcare Clients, building strategic relationships based on value & trust.
Manage and implement Circana’s strategic & consultative approach to the client, driving business insights, and supporting day-to-day needs.
Contribute to team revenue and opportunity pipeline, achieving commercial target on client portfolio.
Partner with cross-functional departments and team members to bring the right solutions to the client.
Create high client satisfaction by managing expectations and providing excellent customer service.
Understand and communicate complex data in an easy-read format/presentation.
Bring the voice of the client inside Circana with the intention to always keep high quality standards
Act as an internal client for the sake of the client satisfaction
Requirements
Some experience as a consultant or account manager or category manager in either market research (consumer, POS, custom, and/or syndicated research) or trade marketing/ Consumer&Market insight functions in manufacturer CPG companies
Bachelor's degree or equivalent.
Ability to synthesize data and develop meaningful conclusions/insights using data.
Excellent presentation skills and understanding of the selling process.
Proven ability to quickly learn proprietary software/database applications.
Expert in all MS Office products- Excel, PowerPoint, Word.
Strong team player with open and curious/ open mindset
Flexible and problem solving approach
Fluent in English and Italian
Ideally you have knowledge of Unify+ Solution (internal use only)
Circana BehaviorsAs well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
Stay Curious: Being hungry to learn and grow, always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Center on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent, always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone
LocationThis position is located in our office in Milan, Italy (hybride working model)#LI-AG1
