Reservations Agent- Anantara Convento di Amalfi Grand Hotel - Minor Hotels - Southern Europe
- Amalfi, Salerno
- Tempo indeterminato
- Full time
What will you do?- Encourage upselling and meeting set revenue targets each month.
- Be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times.
- Process and respond within 24 hours to all reservation requests according to standards.
- Be up-to-date with current hotel information and data including room types, rates, facilities, F&B departments and promotions.
- Maximize quality levels of product, service and guest satisfaction.
- Ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner.
- Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met.
- Attend hotel events, daily briefings and training to enhance professional skills.What are we looking for?- Strong communication skills and persuasiveness.
- Stress resistance and an organized working method.
- Flexibility, accuracy and helpfulness.
- Good level of English both verbal and written
- Always thinking one step ahead and attention to detail.
- Relevant work experience is a plus.Why choose us?At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:- Worldwide experience ? diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.Settore: Hotel/TurismoRuolo: Customer Service