Technical Coordinator, Customer Experience Center

• Maintain demo assets across hardware, software, and IT; perform/organize repairs, upgrades, and firmware; keep standard images/configurations and restore points.
• Administer licensing, activation, and patching for Rockwell Automation software stacks.
• Maintain spares/cables/consumables/tooling; keep inventory accurate/auditable; support budgeting, quotes/POs, and reconcile deliveries.
• Keep as-built files, schematics, procedures, change logs, demo notes, wiring changes, and safety updates current.
• Translate stakeholder needs into requirements/BOMs and coordinated implementation plans.
• Coordinate cabinet/panel builds with internal-external teams and vendors, schedule commissioning and drive quality issues to closure.
• Proactively plan new or refreshed assets aligned to customer demand and product lifecycle.
• Enforce EHS standards and regulation compliance before/during/after events; manage checklists, risk assessments, and ensure readiness for reviews.
• Maintain center OT network (e.g., Stratix/VLANs), secure credentials, manage guest access; coordinate with IT/OT security
• Ensure AV/conferencing and visitor data hygiene are reliable; communicate proactively with customers, guests, sales, and technical stakeholders on schedules, readiness, and prerequisites.
• Work closely with building vendors (facilities, catering, security, etc.) for overall execution of meetings/events and to ensure the center is always customer ready.
• Coordinate day-to-day operations for the Customer Experience Center including managing audio-visual, room requests and reservations.
• Coordinate activities with the Briefing Coordinator/Manager and provide backup support when needed.
• Track KPIs, assets, maintenance, and event calendars in collaboration with the center's administrator
• Troubleshoot and handle any issues that may arise during customer or executive meetings.

• Fluent in Italian & English
• Technical degree in one of the following Electrical/Mechatronics/Automation/Computer Science (or equivalent hands-on experience).
• 1–4 years of hands-on experience with industrial automation (lab, test, field service, system integration, panel build, or commissioning).
• PLC/Automation controller programming, IT network understanding
• Comfortable with safe low-voltage electrical work, reading schematics, basic tooling, and troubleshooting methods.
• Right to work in Italy and ability to be onsite full-time in Bologna.

• 1+ years of experience building/maintaining demo rigs, PoC test stands, or training labs.
• Practical knowledge of Rockwell Automation hardware (e.g., ControlLogix/CompactLogix, GuardLogix, PanelView, PowerFlex, Kinetix, Stratix) and software (Studio 5000, FactoryTalk View/Optix, FactoryTalk software products) or strong willingness/ability to learn quickly.
• Familiarity with ThinManager, Emulate3D, PlantPAx concepts, EtherNet/IP, CIP Safety, and basic IT/OT networking
• 1+ years of experience with license management (FactoryTalk Activation), imaging/backup tools, and patching workflows
• Basic proficiency with EPLAN and/or AutoCAD Electrical for documentation practices
• Vendor coordination, procurement, and inventory control experience.
• Relevant certifications (Rockwell Automation, basic safety, networking, TÜV FS Technician - optional).

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

Rockwell Automation