Desk Support Engineer

Colliers International Visualizza tutti gli annunci

Milano
Tempo indeterminato
Full time

1 mese fa

Company DescriptionAt Colliers, we help leaders succeed by helping them build amazing workplaces, businesses, and communities around the world. We do this by thinking differently, sharing innovative ideas, and offering a unique and collaborative workplace where you can succeed.BE creative. BE the expert. BE a team player. Be all that and more at Colliers International.Colliers is a listed real estate advisor active in 66 countries with more than 18,000 employees. We contribute to a better society by solving real estate issues and accelerating the sustainability transition in the built environment. In 2025 we will be completely climate neutral.We connect global market developments and data with the needs of property owners, property investors, and property tenants. This enables us to understand the sector of tomorrow and to provide forward-looking advice. These insights help us add value to all phases of the real estate cycle and build long-lasting customer relationships. We offer creative solutions that are not only attractive today, but also remain relevant and sustainable later on.In Italy, we work with 170 professionals in an organization where entrepreneurship, expertise, and doing the right thing are important. Together we shape the future of real estate.Job DescriptionThe Desk Support Engineer is an IT support professional responsible for delivering reliable and efficient second line deskside support. He/She is a resource with strong technical competence, enthusiasm and a natural propensity for teamwork.He/She demonstrates analytical problem-solving skills, attention to detail and the ability to prioritize activities in line with Service Level Agreements. The ideal candidate is proactive, organized and comfortable working both independently and within the wider IT team, ensuring continuity and quality of IT services across the business.Professionalism, flexibility and a structured approach to processes are essential characteristics for this role.Your Activities

Independent management of 2nd Line IT incidents and service requests
End-to-end ownership of tickets, including communication and resolution via ServiceNow
On-site deskside support for desktop PCs, laptops and hardware devices
Support for Microsoft 365, Teams (including Telephony), Active Directory and core business applications
Management of joiners, leavers and user administration tasks
Support of mobile devices (iPhone, iPad, Android, Windows)
Remote working support (VPN, broadband, Wi-Fi connectivity)
Meeting room and AV setup support for internal and client meetings
Coordination with EMEA 3rd Line teams and external providers when escalation is required
Participation in change, configuration and project management activities
Maintenance of accurate documentation and knowledge articles
Hardware procurement and asset management
Support of onsite server room activities in alignment with IT processes
Availability to travel to other Italian offices when required

Qualifications

Degree or technical qualification in Information Technology or related field (preferred)
Proven experience in a Second Line / Deskside Support role
Strong knowledge of Microsoft Windows 10/11 and Microsoft 365
Experience with ServiceNow or similar IT Service Management tools
Knowledge of Active Directory and Exchange administration
Familiarity with networking concepts (Wi-Fi, VPN, remote connectivity)
Experience supporting mobile devices (Apple and Android)
Understanding of core enterprise applications (e.g., Citrix, Cisco Telephony, printing solutions, Salesforce)
Experience working within ITIL-based environments (preferred)
Excellent problem-solving and analytical skills
Strong customer service orientation and communication skills
Native Italian speaker or C1 level, proficient in English
Professional attitude and flexibility to travel across Italy if required

Colliers International

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