AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at https://www.aveva.com/en/about/careers/Tech Support Senior Engineer (Gallarate, Hybrid)Tech Support Senior Engineer at AVEVA employs a combination of the solution, systems, network communications and application-specific software skills to help customers maintain the reliability and performance of their systems and address any potential technical problems.Role and responsibilities:Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansionsWork closely with our global team force to manage customer relationship and satisfactionResearch, identify, develop and recommend corrective measures to address technical and application issues identified in the field or in-houseParticipate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testingResolve technical problems from end customers, application engineers, and engineering teamsIdentify and qualify product and solution failures and assist on the engineering in understanding and resolving themCase tracking by entering cases either in our and Customer Relationship Management toolResearch and documentation of technical problems and solutions using our Knowledge BaseDesign, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systemsSkills and Qualifications:EssentialEngineering degree in Electrical, Power Systems or Computer Science, or equivalentExperience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solvingPower and/or electrical systems knowledgeComputer knowledge, particularly relating to server, network and operating system installation and configurationPositive attitude, enthusiastic, self-motivated and customer-focusedPeople-person and team player, enjoying the cross-functional interaction required for this positionQuick learner with an inquiring mindStrong written and oral communications skillsAbility to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnelAbility to occasionally travel to various customer sites in the region and worldwideDesirableSQL Database querying and programming experience, C#, HTML5 coding experienceManufacturing Execution System experienceUnderstanding of SCADA and HMI standardOn-site or remote advanced technical support experienceKnowledge of AVEVA Wonderware productsUnderstanding of control systems and PLCControls or transformer protection experienceExperience with CRM systemsAVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
