Attendant-Shipping & Receiving (Temporary) - The St. Regis Rome
- Roma
- Tempo determinato
- Full time
- Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports.
- Receive and stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department.
- Verify and track received inventory and complete inventory reports and logs.
- Reconcile shipping invoices and receiving reports to ensure count accuracy.
- Lock and unlock secure merchandise storage areas.
- Receive, store, ship, and deliver incoming and outgoing department packages and mail.
- Secure the receiving room and its contents, ensuring safekeeping of packages.
- Follow all national, state, and local hazardous material shipping guidelines and regulations.
- Verify quantity and condition of packages upon receipt prior to delivery to guest.
- Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages.
- Ship all out-going mail and packages.
- Identify received product and delivery recipient and determine channeling and preference of distribution.
- Communicate with proper management regarding any loss or damage with packages.
- Communicate with guest regarding received packages, including following up with the recipient.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Complete appropriate safety training and certifications to perform work tasks.
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Address guests' service needs in a professional, positive, and timely manner.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Talk with and listen to other employees to effectively exchange information.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Read and visually verify information in a variety of formats (e.g., small print).
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Team Work
- Interpersonal Skills
- Diversity Relations
- Customer Service Orientation
- Communication
- Listening
- English Language Proficiency
- Applied Reading
- Form, Report, and Log Completion
- Telephone Etiquette Skills
- Safety Orientation
- Dependability
- Integrity
- Positive Demeanor
- Detail Orientation
- Proper Lifting Techniques
- Physical Strength
- Visual Acuity
- Professional career progression at international level in Marriott hotels worldwide.
- Discounts on hotel rooms, gift shop items, food and beverage across the company.
- Learning and development opportunities online, on the job and in class.
- Charity events, Wellbeing activities through the TakeCare program.
- Experienced management & motivated and engaging colleagues.
- Canteen service and uniform.