National Service B2B Account (Aftersales & Fleet Services)

Torino
Tempo indeterminato
Full time

1 giorno fa

Nous rejoindre, c'est intégrer une entreprise d'envergure mondiale. Mû par la recherche permanente de l'innovation et de l'excellence, pionnier et leader des technologies propres et de la mobilité durable, le Groupe entend rester à la pointe des grandes tendances qui font bouger le monde. Fort de son efficience, de son agilité et de son esprit d'équipe, le Groupe fait preuve d'exigence et d'audace pour définir la mobilité de demain. Pour réussir ces transformations, l'entreprise a besoin de tous les talents. Rejoignez-nous ! Chez Stellantis, nous évaluons les candidats selon leurs qualifications, leurs mérites et les besoins du métier. Nous accueillons les candidatures des personnes de tout genre, âge, ethnie, nationalité, religion, orientation sexuelle, et handicap. La diversité de nos équipes nous permettra de mieux appréhender l'évolution des besoins de nos clients et de notre environnement futur.We are looking for a National Service B2B Account to manage and optimize the end-to-end aftersales service relationship with key B2B and fleet customers in the automotive sector. In this role, you will act as a strategic and operational point of reference for customers, ensuring high service performance and customer satisfaction by coordinating activities between the Call Center, internal central functions, and external stakeholders. The position combines account management, service process consulting, and performance analysis, with the objective of continuously improving service quality, efficiency, and customer experience. KEY RESPONSIBILITIES • Act as the main point of contact for B2B customers on all aftersales service topics. • Develop and maintain strong, trust-based relationships with key customer stakeholders (fleet, leasing, rental companies). • Ensure clear, timely, and professional communication, aligned with customer needs and service expectations. • Serve as the operational interface between customers, Call Center, and internal teams to manage and resolve service-related issues. • Work closely with Parts, Technical Assistance, Brand Organizations, and Customer Care (Care 4 Fleet) to ensure fast, accurate, and consistent solutions. • Monitor open cases, proactively escalate when needed, and ensure alignment across all involved functions. • Analyze end-to-end aftersales service processes for B2B customers and identify improvement opportunities. • Provide consultative support to optimize workflows, improve efficiency, and enhance service performance. • Support customers in the adoption and effective use of digital tools, including the mobile service platform. • Prepare and analyze KPIs, dashboards, and regular performance reports related to service quality and compliance. • Present insights and results during customer review meetings, service performance sessions, and workshops. • Propose improvement actions and follow up on implementation and results. • Contribute to the continuous improvement of internal aftersales processes and service models. • Share customer feedback and market insights to support service, product, and process development.

Bachelor's degree in Business Administration, Automotive Engineering, or related fields. • 3-5+ years of experience in B2B Account Management, Key Account, or Aftersales roles, preferably in the automotive sector. • Experience working with fleet, leasing, rental, or mobility service providers is a strong advantage. • Good understanding of pricing strategies and aftersales profitability models. • Comfortable working with CRM systems, reporting tools, and performance dashboards. • Strong communication, negotiation, and relationship-building skills. • Solid understanding of automotive parts, maintenance operations, and service processes. • Ability to manage complex accounts and multiple stakeholders simultaneously. • Customer-centric mindset, with a strong focus on partnership and value creation. • Analytical, business-oriented, and financially aware. • Proactive, well-organized, and able to work autonomously. • Comfortable operating in cross-functional and international environments. #LI-EG2 #LI-Hybrid

Stellantis

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