Senior Credit Controller

• Manage the entire credit lifecycle, from initial application evaluation to ongoing account monitoring and collection activities.
• Evaluate customer credit reports and their agency credit rating to identify and prevent potential payment risks, limit or stop the delivery of products.
• Collaborate with the sales dipartment to contact customers with overdue accounts to collect payments effectively and maintain positive relationships.
• Monitor and coordinate external partners engaged in legal and extra legal collection procedures.
• Solve customer inquiries and disputes regarding invoices and payments, or eventually negotiate payment plans.
• Monitor and maintain accurate records of all customer accounts, payments, and communication.
• Maintain accurate and up-to-date records and produce regular reports on credit accounts, including KPI (e.g DSO, aging, exposure..)

• Minimum of 7 years of experience in credit control, preferably with extensive experience dealing with mass retailer clients.
• Meticulous attention to detail and accuracy with a strong commitment to data integrity.
• Excellent communication and interpersonal skills with the ability to build rapport and navigate challenging situations professionally and empathetically.
• Strong problem-solving and negotiation skills to effectively resolve disputes and collect payments.
• Proficiency in Microsoft Office Suite, including advanced Excel functions for data analysis.
• Time management skills and the ability to meet deadlines in a fast-paced environment.
• Fluency in English and Italian is required.

Michael Page