YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion which comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world’s most coveted brands, personalized end-to-end service, the latest technology, and inspiring content, all shaped by 20 years of insights into the modern shopper.As a global Centre of Excellence, our Digital Marketing Department is aimed to further develop our digital capabilities and create synergies across the business, as well as responsible for driving customer growth encompassing all Digital Marketing actions at the service of our stores.The MarTech team in particular, is responsible for improving the Digital Customer Experience for our new and existing customers through the power of Marketing Automation, driving growth for our stores.Our MarTech Division are now seeking a talented MarTech Automation Specialist to join the team. The resource will help the business enable omnichannel customer journeys in marketing operations, digital marketing, and e-commerce ecosystems. Taking the collective YNAP brands towards shared automation based on customer behavior.Some of the essentials for you to know are:Location: our office in Milan, Via Morimondo 17Reporting into: MarTech Innovation ManagerContract Type: PermanentWorkplace Type: HybridHere is a breakdown of what you’ll be doing:In charge of solutions and technical design on Responsys, Swrve, Oracle InfinityWork on the refinement of the Use Case Optimization roadmap and the translation into valuable actions prioritized appropriatelyEnsure the ongoing assessment of the impact/value of new and delivered UC Features against defined KPIsSupport Store CRM in continuous Test and Learn activities, providing and recommending structural solutions to deliver future-proof solutions that maximize both insights and optimal use case valueHighly cooperative and adaptable in driving forward capability experimentation from conception to global strategy executionEnsure adoption of new capability and feature exploration among Stores, acting as a solution advisorThe type of person we are looking for:Graduate in STEM disciplines or equivalent educational backgroundAt least 2 years of experience in a customer-centric environment (e-commerce preferred)Demonstrate knowledge of MarTech solutions, Audience and Systems integrationDemonstrate ability to manage products, often with focused timelinesA logical, analytical mindset with problem-solving skillsA good communicator with effective influencing and product marketing skillsDemonstrate familiarity with delivering value from Agile methodologiesAt ease using product management tools, follow best practices or frameworkCoaching attitude to constant measure yourself and teams, inspect and adapt way of working to improve current practicesFluent in English is essential for the roleHave practices in querying languagesFrom the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.Experience Level: AssociateWorkplace Type: Hybrid
