Work & Travel in Portugal
- Torino
- Tempo indeterminato
- Full time
Department: Customer Service
Start Date: 4th September 2025
Location: Porto (Remote in Portugal)Job OverviewWe are looking for a passionate and dedicated Customer Support Representative (Italian-speaking) to join our POS System Solutions team. In this role, you will be the primary point of contact for our customers, delivering outstanding support for a leading POS (Point-of-Sale) platform. If you're motivated by helping people and thrive in a tech-savvy, fast-paced environment, this is your opportunity.Key ResponsibilitiesDeliver exceptional customer service to Italian-speaking users via phone, email, and chat.Handle inquiries related to POS system functionalities, hardware setup, troubleshooting, and account-related issues.Maintain accurate documentation of customer interactions in the CRM system.Work collaboratively with technical teams to escalate and resolve complex cases.Meet performance KPIs and SLA targets set by the client.Stay up to date on product knowledge and process updates.Work ScheduleShifts: Monday to Sunday between 08:00 and 19:00 (rotational shifts).Occasional late shift extension to 21:00 may be required (note: hasn't occurred since launch).Days Off: 2 rotating days per week.Compensation and BenefitsBase Salary: 1000 gross per month (paid 14 times per year)Performance Bonus: 50 gross per month (paid 12 times per year, based on performance KPIs)Relocation PackageFor Candidates Relocating from Outside Portugal:Temporary Accommodation: Room in a shared apartment (12 months max) 280/month, all utilities included (deducted from payslip)Flight Reimbursement: Up to 400 (Economy class) after 6 months of contractInitial Accommodation: Hotel for up to 28 days, depending on project needsRequirementsFluent in Italian (C1+) both written and spokenGood English skills (B2)Excellent communication and interpersonal skillsExperience in customer service or technical support is a plusAbility to work independently and adapt in a dynamic environmentComfortable working remotely and using digital collaboration toolsRemote WorkThis is a remote role open to candidates residing anywhere in mainland Portugal. We provide relocation assistance as described above for those moving from abroad or qualifying from within Portugal.