Client Advisor - Milano San Babila
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- Milano
- Tempo indeterminato
- Part time
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.Key Responsibilities
- Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
- Welcome and assist each client providing an excellent in-store experience at all times
- Be a master at storytelling and at the art of asking engaging questions
- Create a long-term authentic bond with clients by making them feel the experience is truly about them- Maintain suitable product displays for windows and interior (collection, sale), through regular VM activities.
- Create a magical environment that reflects the soul and aspirations of OTB.- Contribute to maintaining displays and collection image standards, by following the VM Corporate Image guidelines.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Prove Brand and product knowledge
- Ensure and maintain the shop floor and visual display high standard, complying with- Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
- Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performanceKey Requirements- Previous experience in sales roles is a plus; Experience in structured Fashion Luxury/Retail Companies is a plus; Passionate in Retail, Client service and commercial mindset;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills;
- Willingness evolve in the organization, willingness to relocate is a plus;
- Digitally aware and open to new ways of working
- We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, - - Financial Acumen, Innovation, Focus on Customer and Execution.What we offer💸 A competitive commissions system🚀A range of development opportunities in Diesel and OTB group Store network in Italy and abroad👖A generous employee discount on Diesel and OTB group Brands🙌A awesome, young and dynamic team🏳️🌈 Highly inclusive working environment🍕 Lunch vouchers for each working dayAs part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.#SalesAssistant #LI-LZ #DSL#VMPrivacy policy available here: apps.otb.net/hr-gdpr/Privacy policy available here:Location:Milano, ITSeniority: ProfessionalEmployment Type: Part TimeFunction: Retail