Technical Delegate Manager

• Serve as the sole in-country technical interface with the regional SSDS team, ensuring clear, timely, and accurate communication.
• Coordinate the creation, submission, and presentation of technical reports, incident summaries, and root-cause insights.
• Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
• Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
• Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.
• Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.
• Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
• Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.
• Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels.
• Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.
• Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.
• Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support.
• Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.

• Previous hands-on experience in vehicle repair/diagnosis within the automotive sector.
• Proven exposure to or collaboration with an OEM/importer or dealer network (direct or indirect experience preferred).
• Experience coordinating cross-functional stakeholders and/or leading technical workstreams.
• Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.
• Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets.
• Prior exposure to technical documentation, case reporting, and technician coaching/training.
• European field support experience and multi-brand familiarity are a plus.
• Strong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable).
• Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures).
• Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation.
• Awareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).
• Proficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools as required.
• Competence in ECU programming, coding, and configuration; software update workflows and secure gateway access.
• Advanced use of multimeters, oscilloscopes, and measurement equipment for signal tracing and verification.
• Ability to interpret and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics).
• Strong technical writing: concise incident summaries, repair instructions, and knowledge articles.
• Proficient with standard IT tools (laptop-based diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent).
• Customer focus and cost awareness: balances rapid resolution with quality and cost control.
• Problem solving and analytical thinking: structures complex technical issues, identifies root causes, and defines pragmatic corrective actions.
• Communication: clear, concise verbal and written communication tailored to technicians, service managers, and engineering stakeholders.
• Collaboration and coordination: effectively leads and supports multidisciplinary teams at dealerships and technical centers.
• Training and knowledge transfer: ability to coach technicians, deliver on-the-job training, and produce usable knowledge articles.
• Organizational skills: plans missions, manages time, priorities, and case pipelines across multiple sites and markets.
• Adaptability and open mindset: operates in dynamic, multi-brand environments and adjusts quickly to new tools, procedures, and technologies.
• Initiative and autonomy: works independently in the field, escalating appropriately while driving cases to closure.
• Attention to detail: rigor in diagnostics, documentation, and adherence to safety and quality standards.
• Resilience and stress tolerance: maintains performance under time pressure and during complex or high-visibility incidents.

MSX International