Quality & Compliance Manager (EMEA Sub-Regional)

• Support the implementation and maintenance of the JLL ISO 9001 QMS and cGxP requirements on the account.
• Support the implementation and maintenance of the account Quality Management Plan (QMP).
• Serve as the account quality contact and subject matter expert (SME) in the sub-region.
• Support the implementation and maintenance of the Quality Agreement between JLL and the client for sub-region and/or sites in their scope.
• Ensure training compliance in sub-region or sites in scope, through document reviews, self-assessments, audits, etc.
• Support the implement Quality and Compliance programs on the account, to ensure sustainability of service quality.
• Prepare and manage quality documentation e.g. SOPs, change control documentation, quality agreements, training materials, investigations, CAPA, etc.
• Lead and support JLL quality related complaints, change controls, deviations, investigations, root cause analysis (RCAs) and CAPAs in sub-region or sites in their scope.
• Perform qualification of cGxP impacting vendors, establish quality agreements, conduct vendor quality performance reviews and maintain the account approved supplier list (ASL).
• Interface and represent JLL with the client FM teams and reporting of regional KPIs on a monthly basis.
• Interface and collaborate with client Quality team to ensure alignment, adherence to client procedures, compliant documentation, delivery of reports and address quality-related concerns.
• Represent JLL and act as the single-point-of-contact (SPOC) during client-related audits (e.g. internal, certification, external audits and regulatory inspections)
• Support the EMEA and global internal audit programs, as well as the Global ISO 9001 certification audits.
• Support regional account quality reviews, status reports and reports on critical/key quality-related performance measurements.
• Support a quality-first culture and identify/implement quality & compliance improvements.
• Mentor, develop, and train account team members on quality and compliance matters.
• Collaborate with quality colleagues regionally and globally to share and reapply learnings, successes, and best practices.
• Coordinate and standardise quality practices across sites in sub-region to ensure consistency in compliance and performance.
• Support long-term planning initiatives geared toward operational excellence for the account.

• Primarily based close to a key client site, with regular travel to various EMEA site locations as scheduled and required e.g. to conduct investigations, on-site quality assessments, support audits, training sessions, client meetings, etc.

• BSc degree in life science, engineering or equivalent.
• Minimum of five (5) years of experience in quality and/or compliance in engineering, facilities management, production, operations, lab operations or equivalent
• Prior experience working in a GMP environment preferably in pharmaceutical and/or biotechnology.
• Experience leading investigations, change control, root cause analysis (RCAs) and CAPAs in a regulated environment.
• Experience in supplier management in GxP environment.
• Strong leadership experience and experience interacting at all levels.

• Strong knowledge and understanding of Quality Management Systems (ISO 9001, ISO 13485 and/or GMP) and EMEA cGxP standards and regulations in Pharmaceuticals and/or MedTech.
• Ability to communicate effectively in oral and written reports.
• Good customer service skills and relationship building skills
• Must be self-motivated, detail oriented, comfortable working in a dynamic team environment with minimal supervision.
• Demonstrated ability to lead, influence with & without authority and partner with people across multiple business areas.
• Capable of writing detailed technical reports.
• Ability to multi-task and respond within deadlines.
• Excellent IT skills and proficient in Microsoft excel, word, outlook, power point and access.

Jones Lang LaSalle